Webstore Policies

The goods on ordering and shipping.

Canadian orders and credit cards
Valid Canadian credit cards are accepted: Visa, MasterCard, or American Express. We do not accept International credit cards. We'll cancel and refund any order made with one. All prices listed are in Canadian dollars. Product pricing and availability are subject to change without notice.

Ordering and shipping confirmations
Two to five business days is approximately how long it'll take for mobile phones and accessories to be couriered to your shipping address. If your item is back-ordered, shipping may take up to 10 business days.

After submitting your order, you'll receive a confirmation email from us. This email will summarize your purchase and provide you with your order number. Please print and/or save this email - it's your official receipt. Then when your order is shipped, you'll receive a shipping confirmation email with the courier tracking number and instructions on how to track your order with the courier company.

Free shipping applies to all of our orders.

Delivery
We ship to Canadian addresses only, and cannot ship to P.O. Boxes or Rural Routes. And there should be someone at the address able to receive your order anytime between 9am to 5pm, Monday through Friday. To prevent theft, a signature is required for every delivery unless you specify otherwise in your shipping instructions.
If you live in an apartment, please put your buzzer number in the shipping instructions. Also use the shipping instructions field to give us any additional delivery information (like: leave at the back door or leave without signature). The courier service will attempt to deliver three times, and will offer alternative delivery or pick-up methods if you're unavailable. Your shipping confirmation email lists your tracking number and links to information on contacting the courier service for more details.

CLEARNET^® uses Purolator to ensure a reliable and traceable delivery. Please note that neither CLEARNET nor the courier service are responsible for any missing or incorrect information entered on your initial order. Packages with insufficient delivery information will be returned to CLEARNET..
Returns

If you aren't happy with your new mobile phone, you can return or exchange it within 30 days of the purchase date. Accessories are not eligible for returns or refunds unless they're defective.

You must return your purchase in its original condition with all original packaging and parts, along with a copy of your email receipt. Once we have accepted your return, we will refund the appropriate amount to the credit card you used at the time of purchase. To return or exchange a mobile phone, contact us at our number listed below to receive a pre-paid return or exchange mailer.

Returns Contact Information
Call us at 1-877-597-2121.
Monday to Friday from 8 am to 8 pm PST
Saturdays and Sundays from 9AM to 5 PM PST

Web Terms

While going through the CLEARNET site, you automatically agreed to certain terms:

1. CLEARNET.com Terms and Conditions
The materials on CLEARNET.com (the "Site"), which may include text, images, audio clips, video clips, software and other materials and applications (the "Content"), are provided by CLEARNET for informational purposes only. By accessing the Site or downloading any Content, you agree to be bound by the terms and conditions set out below. If you do not agree with these terms and conditions, do not access the Site or download any Content.

2. No Warranty or Representation
While CLEARNET uses reasonable efforts to include accurate and up-to-date information on the Site, your use and browsing of the Site is at your sole risk. Nothing in the Site, including product or service information, shall add to or change any contract for products or services you may have with CLEARNET, its, suppliers or affiliates.

Without limiting the foregoing, everything on the Site is provided to you "as is" and "as available" without representation, warranty or condition of any kind, either express, implied, or statutory including, but not limited to, implied representations, warranties or conditions of merchantability, fitness for a particular purpose, durability, title, non-infringement of intellectual property rights or inter-operability of products or services. CLEARNET assumes no responsibility to you or any third party for any errors or omissions of any kind in the Content. Changes or updates to Content on this Site may occur without notice.

3. Use of Information and Applications
You hereby agree that you shall not use any information or application contained in this Site or the links to this Site in any claims, proceedings, suits or actions against CLEARNET, its suppliers or affiliates.

While accessing and using any information or application made available through this Site, you are strictly prohibited from harassing (including spamming), offending, threatening, bullying, embarrassing, distressing or invading the privacy of any other person or providing false information to CLEARNET.

4. Linkage
The sites linked to this Site are not under the control of CLEARNET and CLEARNET is not responsible for and makes no representations, warranties or conditions concerning the contents of any linked site or any link contained in a linked site. It is your responsibility to verify any information contained within the links before relying on it. Also, the information contained in the links may be changed or updated at any time without notice. CLEARNET provides links to you only as a convenience and the inclusion of any link does not imply endorsement, investigation or verification by CLEARNET of the linked site. Your use of the linked sites may be subject to terms and conditions contained in these web sites which you should locate and review.

5. Monitoring
CLEARNET is under no obligation to monitor the Site and assumes no responsibility or liability should Content be modified or altered in any way without CLEARNET's consent.

6. Revisions
CLEARNET may at any time revise these Terms and Conditions by updating this posting. You should therefore review these Terms and Conditions each time you access the Site.

7. Copyright
You should assume that everything you see or read on the Site is copyrighted unless otherwise noted and may not be used without the written permission of CLEARNET except for your non-commercial use only provided you do not modify the Content and that you retain all copyright and other proprietary notices contained in the Content. You may not copy or display for redistribution to third parties or for commercial purposes any portion of the Content.

8. Trademarks
The trademarks, logos, service marks and other names, logos and icons identifying products and services (collectively the "Trademarks") displayed on the Site, are registered and unregistered Trademarks of CLEARNET and others. CLEARNET, the CLEARNET logo, CLEARNET.com are trademarks used under licence from TELUS Corporation.

9. Site Policies and Related Terms
Please review our other policies such as Security, Privacy, CLEARNET Mobile Service Terms, Shipping and Delivery, and Webstore Policy posted on the Site. These policies also govern your visit to this Site and use of Content provided on this Site.

10. Consent
You hereby authorize CLEARNET to collect and retain all relevant information relating to your use of the Site. You further authorize any third party to provide CLEARNET with such information.

11. Viruses, etc
CLEARNET assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images or other Content from the Site.

12. Limitation of Liability
Neither CLEARNET, its partners, suppliers, affiliates nor any other party involved in creating, producing, or delivering the Site is liable for any direct, indirect, incidental, special, consequential, punitive or other damages whatsoever including business interruption, loss of use, data, information, profits (regardless of the form of action, including but not limited to contract, negligence or other tortious act) arising out of or in connection with your access or use of the Site even if CLEARNET has been advised of or foresees the possibility of any damages occurring.

13. Right of Indemnification
You agree to defend, indemnify and hold CLEARNET , its suppliers, partners, affiliates and related companies harmless from any and all liabilities, costs and expenses, including reasonable legal fees related to any violation of these Terms and Conditions by you, or in connection with your use of the Site or with the placement or transmission of any message or information on or from the Site by you.

14. Waiver
CLEARNET's failure to insist upon or enforce strict performance of any provision of these Terms and Conditions shall not be construed as a waiver of any provision or rights contained in these Terms and Conditions.

15. Governing Laws
These Terms and Conditions shall be governed by the laws of the province in which you reside and the federal laws of Canada applicable therein and you agree to be bound by the laws of these jurisdictions.

16. Territory
The Site originates in Canada. CLEARNET's products and services are offered in CLEARNET's operating territory. Some products and services referred to on the Site may not be available in all parts of CLEARNET's territory. Consult our Site for information regarding the products and services available in your area.