SIM - Support - CLEARNET

What is a SIM card?

A SIM (Subscriber Identity Module) Card is a small removable card that is usually inserted into the back of a phone, behind the battery. All CLEARNET devices on our 4G (HSPA) network require a CLEARNET SIM Card.
What is a SIM ICCID?

The ICCID is a 19-digit number used as an equipment identifier for the SIM Card.
What are the benefits of using a CLEARNET SIM card?

A CLEARNET SIM card allows our customers to use the next generation HSPA network. They also allow customers to take their account info and service from one phone to another for immediate use.
How much can the SIMs store?
SIMs can store:
- 40 SMS messages with 176 characters each.
- 250 Phonebook entries.
Note: Messages and phonebook need to be copied to SIM in order to be transferable to another device. The device itself does not have these restrictions. "
How do I insert my SIM card into my phone?

Open the back of the phone and remove the battery. Push the card into the "SIM slot", which is often indicated by an image of the SIM card. Ensure that the slanted corner is facing the right way and that the SIM card is pushed all the way in. See your phone's user guide for more information.
Can I buy a new phone and use the same CLEARNET SIM card?

You can remove your SIM Card from your existing CLEARNET mobile phone and insert it into your new CLEARNET mobile phone. If you are using a non CLEARNET device (using HSPA technology), ensure that your new device is compatible with the CLEARNET network, is unlocked, and that you have the right rate plan.
Will my CLEARNET SIM card work internationally?

The CLEARNET SIM card can roam on other HSPA networks worldwide.
What is the best way to dispose of a SIM card?

Your SIM card may be placed in a recycling bin. You should delete all personal information, like text messages and phonebook contacts.
What happens if my CLEARNET SIM Card is lost or stolen?

If you’ve lost your phone or SIM Card, call us at 1-877-597-2121 to suspend your service.
Can I unlock my CLEARNET phone?

Yes. To be eligible to unlock your CLEARNET mobile phone, your account must be in good standing. This means that you’ve paid your monthly bill in full for 3 consecutive months. Please note that a $50 charge will apply if you would like to unlock your phone and that your phone warranty is no longer valid if unlocked by a third party. To unlock your mobile phone, call us at 1-877-597-2121.
When should I unlock my mobile phone?

To avoid large bills when traveling overseas, you may want to consider unlocking your mobile phone. While overseas, you can purchase a prepaid SIM card in the country you're visiting to benefit from their lower rates while overseas. When you come back from your travel, just reinsert the CLEARNET SIM card back into your CLEARNET mobile phone.