How To - Support - CLEARNET

Voicemail

How to set up Voicemail:

From your phone dial 1 + your area code + your phone number.
You’ll hear an automated welcome message.
You’ll then be asked to create a password, to record your name and record your greeting.

Voicemail offers the following key features

Selectable Languages: English or French.
Greetings: One standard greeting, one personal greeting (60 seconds max.), one extended absence greeting (60 seconds max.).
Message Storage: Room to store up to 10 messages (5 min./message) for 10 days, and the ability to recover deleted messages, mark messages as private, urgent or anonymous, have time stamp, playback control and save messages over again.
Voice Messaging: Send, reply and forward voice messages.

How to call your Voicemail (two ways):

From your phone dial 1 + your area code + your phone number, enter your password and follow the prompts.
From a land line or other mobile phone dial your area code + your phone number, press Star key (*), then enter your password and follow the prompts.

Voicemail Main Menu

1	Review Voice Messages (while reviewing messages) Play Menu (after reviewing messages)
2	Send Voice Messages
3	Check Receipt
4	Personal Options
19	Recover Deleted Messages (before logout)
*	Exit the System
0	Help

Review Voice Messages (while reviewing messages)

1	Rewind
11	Replay
2	Pause
3	Fast Forward
33	Skip to End
4	Slower Speed
5	Date & Time
6	Faster Speed
7	Delete
8	Reply
9	Save
*	Back Up
#	Skip
##	Skip to Saved Message

Play Messages (after reviewing messages)

1	Replay this Message
19	Recover Deleted Messages
2	Play Previous Messages
5	Play Date & Time
6	Forward Copy
7	Delete
8	Reply
9	Save
*	Back Up
#	Skip
##	Skip to Saved Message

Send Voice Messages

1	Review Recorded Message
2	Add Recording
5	Delivery Options
7	Delete Recorded Message
#	Send Message Now

How to get Voicemail notification:

If you’re in a digital coverage area, you’ll get a text message that notifies you of a Voicemail message.
If you’re in an analog area, you can dial into your mailbox from your phone (1 + your area code + your number) at any time, but you won’t get a visual notification until you enter a digital area.

What can I do online?

For now you can only purchase your phone and plans.
Am I charged for premium messages (text and picture)?

Yes. Premium text and picture messages are not included with your monthly plan. This applies even if you have unlimited messaging in your plan. So if you sign up for any text messaging contests, you will be charged by third party companies to use their service. It's important to always read the fine print before signing up for these contests and be aware of what you're agreeing to. If you currently subscribe to a service of this nature and wish to unsubscribe, text back "STOP" and the text messages should stop.
How do I program my CLEARNET mobile phone?

CLEARNET 4G (HSPA) devices do not require manual programming. CLEARNET 4G (HSPA) devices work automatically once an activated CLEARNET SIM is inserted into the device.
What do I do if I’ve lost my phone?

Call us at 1-877-597-2121
What is an ESN/MEID and where can I find it?

An ESN/MEID is a unique identification number found on every phone. To find your mobile phone’s ESN/MEID remove the back cover of the phone, take out the battery and look for a white label with an 11- or 18-digit number.
Conference calling

There are no standard steps for Conference Calling because the process is different from phone to phone. Please check out your phone’s online user guide or see http://www.CLEARNET.com/guides for more information.
Call display

Call Display works differently in different scenarios.

If you call a number equipped with Call Display from a digital area, your phone number will be displayed on their Call Display.

If you call a number equipped with Call Display from a non-digital area, you show as “Private” or “Out of Area” on their Call Display.

If you call a number equipped with Call Display but press Star key (*) followed by 67 before dialing the area code and number1 from a digital area, you show as “Private Caller” on their Call Display – that’s called Call Blocking. Where is Call Display available?

When you are in a digital area, your mobile phone will display Call Display on all incoming calls, including Call Waiting calls. There are just a few exceptions where the service is not yet available, but is planned for the future. These exceptions are 250-718 numbers in Kelowna and 250-927 numbers in Parksville.

Outside of any digital area, no phone will show Call Display for incoming calls. How to permanently disable Call Display: Call us at 1-877-597-2121. Disabling call display means all incoming numbers will not be shown, but your number will be shown when making calls.

How to permanently set up Call Blocking: Call us at 1-877-597-2121. Permanent Line Blocking is free and doesn’t affect incoming calls. However, it varies according to a person’s wire line or wireless network, and therefore can’t be guaranteed.

You can use one-time Call Blocking by dialing the Star key (*) followed by 67, then the area code and number of the person you’re calling, then pressing either the Send or Talk key. One-time Call Blocking varies according to a person’s’ wire line or wireless network and therefore cannot be guaranteed. Double-check instructions with the land line provider if calling a wire line phone or a non-CLEARNET mobile phone.

Call forwarding

How to activate Call forwarding

Press Star key (*) followed by 72.
Enter the area code and number you want your calls forwarded to.
Press Send or Talk (depending on your phone) and an automatic prompt will confirm the feature has been activated.

How to deactivate Call forwarding:

Press Star key (*) followed by 720.
Press Send or Talk (depending on your phone) and an automatic prompt will confirm the feature has been deactivated.

Call Forwarding for a CLEARNET Phone with SIM Card

A number of different call forwarding scenarios are available for phones with SIM cards. For each scenario there is an associated code, but instructions remain the same:

To activate:

Enter the activate code below before the area code and the number you want to forward your calls to.
Enter # and then press SEND (send key varies by handset).
You’ll see a message informing you that call forwarding has been activated.
- For example: Call Forwarding Unconditional to phone number 416-123-4567
  - dial *21*4161234567# and hit SEND

To deactivate:

Enter the deactivate code and then press the SEND key.
- For example: Deactivate Call Forwarding Unconditional
  - dial #21# and hit SEND

Call Forwarding Type	Description	Activate Code	Deactivate Code
Call Forwarding Unconditional	Forwards all incoming calls to another number.	21	#21#
Call Forwarding Busy	Calls will get forwarded only when you are on the phone and the line is busy	67	#67#
Call Forwarding Not Reachable	Calls are forwarded if your phone is turned off or out of coverage	62	#62#
Call Forwarding No reply	Calls will get forwarded only if your phone rings and is not answered.	61	#61#

Special call forwarding scenario:

To activate:

Enter the activate code before the area code and number you want to forward your calls to.
Enter * and then the number of seconds you want the phone to ring before it forwards (choose from 10,20 or 30) and then press # and then press SEND (send key varies by handset).
You’ll see a message informing you that call forwarding has been activated.

To deactivate:

Enter the deactivate code and then press the SEND key.

Call Forwarding Type	Description	Activate Code	Deactivate Code
Call Forwarding Variable	Calls will get forward based on how long your phone rings.	004	#004#